At SteadyBars, we strive to ensure your complete satisfaction with our installation packages, which include grab bars, hardware, and installation services. If, for any reason, you need to cancel your installation package, please review our return policy below.

Cancellation Policy

• Eligibility: You may cancel your installation package for a full refund up to 48 hours before the scheduled appointment.

• Process:

  • Contact Us: Contact sales@steadybars.com or call 817.670.8150 to request a cancellation.

  • Refund:

    • Before 48 Hours: We will refund your original payment method within ten business days.

    • Within 48 Hours: A cancellation fee of $50 will be charged. The remaining amount will be refunded to your original payment method within ten business days.

Non-Refundable Conditions

• Custom-sized or specially finished grab bars are only eligible for return if a defect or error occurs.

• Once the installation service has been completed, the package is non-refundable unless there is a defect or error.

If you have any questions or want to initiate a cancellation, please contact our customer service team at sales@steadybars.com or call 817.670.8150.

​Why is there a cancellation fee within 48 hours?

​We value our customers' time and our team's schedule. The cancellation fee helps cover the costs of reserved time and materials prepared for your appointment. Thank you for understanding.

1. Overview

At SteadyBars.com, we are committed to providing safe and reliable grab bar installation services. Our installation procedures adhere to industry standards and best practices to ensure the safety and satisfaction of our customers.

​2. Installation Procedures

• Drywall Installation: We install grab bars using studs only on drywall, ensuring maximum stability and safety.

• Tile Installation: We use a combination of studs and anchors for tile installations. This approach ensures that the grab bars are securely attached and provide reliable support.

• ADA Guidelines: Whenever possible, we follow the guidelines set forth by the Americans with Disabilities Act (ADA) to ensure accessibility and compliance.

3. Liability and Warranty

• Professional Installation: Our installations are performed by trained professionals who follow all recommended safety protocols. However, SteadyBars.com is not liable for any damage to property or injury resulting from the improper use of installed grab bars or alterations made by the customer post-installation.

• Product Warranty: Our grab bars and hardware come with a manufacturer's warranty. Any defects or issues related to the products themselves will be addressed in accordance with the manufacturer's warranty policy.

• Installation Warranty: We offer a one-year warranty on our installation services. If any issues arise due to installation errors within this period, we will rectify them at no additional cost.

4. Customer Responsibilities

• Pre-Installation: Customers are responsible for ensuring the installation area is accessible and free from obstacles. If the installation requires moving furniture or other items, this must be done before our arrival.

• Post-Installation: Customers should regularly inspect the grab bars to ensure they remain securely fastened. Any wear, damage, or instability signs should be reported to SteadyBars.com immediately.

5. Limitations and Exclusions

• Non-Standard Installations: Our standard installation procedures apply only to drywall and tile as specified. Installations on other surfaces or in non-standard conditions may require additional assessment and potential modifications to our standard procedures.

• Modifications and Repairs: Any modifications or repairs made by the customer or third parties to the installed grab bars void the installation warranty. SteadyBars.com is not responsible for any issues arising from unauthorized modifications or repairs.

• Force Majeure: SteadyBars.com shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or another natural disaster), war, invasion, the act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, or interruption or failure of electricity or telephone service.

6. Legal Disclaimer

• Compliance with Local Codes: While we follow ADA guidelines where possible, the customer is responsible for ensuring that the installation complies with local building codes or regulations. SteadyBars.com disclaims any liability for compliance with local codes, except where expressly required by law.

• Limitation of Liability: SteadyBars.com's liability is limited to the cost of the installation services provided. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the installed grab bars. Our maximum liability for any reason shall not exceed the amount paid by the customer for the installation services.

• Indemnification: The customer agrees to indemnify, defend, and hold harmless SteadyBars.com, its officers, directors, employees, agents, and subcontractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or in connection with the installation services provided, including but not limited to claims for personal injury or property damage, except to the extent such claims are caused by SteadyBars.com's gross negligence or willful misconduct.

Customers acknowledge and agree to the terms outlined in this installation policy when proceeding with our services. If you have any questions or concerns, please contact us at support@steadybars.com.

Installation purchase includes any bar size, hardware, and professional installation. Free on-the-spot bar size swap if needed—no hassles.